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Order and delivery terms

1. General

Icecage.fi (the company Ice Cage Fighting Oy, business ID 3458087-5) sells products to consumer and/or business customers in Finland and the EU area. These delivery terms are in force from 1 June 2025 and apply to all orders placed in our online store.

We reserve the right to change the terms – the terms in force at the time of ordering apply to each order.

2. Orders and formation of the contract

  • The customer places an order by adding products to the cart, accepting the terms and paying.
  • The order is binding once the customer receives an order confirmation by email.
  • By placing an order the customer agrees to these delivery terms.

3. Prices and payments

  • All prices include value added tax (25.5%) and are shown in the cart.
  • Delivery costs are added to the order total and shown at checkout.
  • Accepted payment methods are the commonly used online banks, card payments and MobilePay.

4. Delivery methods and costs

Delivery method options: Posti, Matkahuolto, pickup.

Delivery costs are determined by the order total, weight and the chosen delivery method. For example: Matkahuolto EUR 7.90 / freight estimate, warehouse pickup EUR 0. You will see the delivery costs before confirming the order at checkout.

Delivery time for in-stock products is 1–3 business days from order processing. We will notify you promptly of any delays.

5. Ownership and liability

  • Ownership and risk transfer to the customer when the shipment is handed over to the carrier or the customer picks it up.
  • We are not liable for force majeure, and delays are not compensated in such cases.

6. Right of withdrawal

  • Consumers have a 14-day right of withdrawal from receipt of the goods, unless otherwise specified.
  • A notice of withdrawal can be submitted by email (info@icecage.fi).
  • The product is returned in its original packaging within 14 days of the notice; the customer pays the return costs.
  • Note any reduction in value if the product has been used.

The right of withdrawal does not apply to digital downloadable products once the customer has expressly agreed, after delivery, to waive the right of withdrawal, nor to opened sealed hygiene products, foodstuffs or customised products.

7. Returns and refunds

  • Refunds for returns are paid using the original payment method within 14 days of us receiving the product or the customer demonstrating that it has been returned.
  • Where necessary, we may charge postage costs if this has been clearly stated at the time of order.

8. Complaints and liability for defects

  • The customer must report a defect or deficiency without delay, at the latest 14 days from receipt of the product.
  • Liability for defects is governed by the Finnish Consumer Protection Act.
  • Warranties, if offered, are defined separately per product and do not replace statutory liability.

9. Alternative dispute resolution

The following are available to consumers:

  • Consumer Advisory Services
  • The Consumer Disputes Board
  • The ODR platform (the EU online service for resolving disputes)

10. Customer service

Return or defect notifications: info@icecage.fi